As it turned out, it was the sort of clever idea that companies hope too many people don't have. When Kevin called customer service, he said he was on hold for more than an hour. Rather than, say, a lack of customer service employees. It's currently true that many companies have long customer service wait times and often blame COVID-19 for this. The chatline, he said, went through sales and had only one recommendation - to call customer service. You'd think, though, offering a few personal details would have got the process rolling. He hadn't been aware enough to note the phone number attached to the Jetpack.
To be clear, Kevin may have been at some fault here and knows it. "That's when I explained I didn't have them and repeated that I went to them trying to register my damn device." "They said I needed the account number and location number," he explained. "And I got through five people who didn't seem helpful." "I thought all I would need was my social security number, my credit card, address, and all that," he told me. It's likely that his Jetpack came with a phone number, but Kevin had been unaware. Let's have Kevin take up the story: "So I called Verizon customer service and I couldn't talk to anyone because I didn't have a Verizon phone account." But when he clicked on "Sign up now," nothing happened. "Registration is quick and easy," said the email.
It said in order to enjoy paper-free billing he must be registered. It told him to register for My Verizon in order to view his bills. On his return, he received an email from Verizon. Sadly, the jetpack failed to function just before his big meeting started. So he bought the most advanced Verizon jetpack and disappeared on his travels. He needed to ensure he had Wi-Fi, as he had an important meeting with extremely celebrated people. He was going on vacation and he'd heard that AT&T's signal was poor at his remote east coast destination. A highly intelligent, deeply nerdy and, once in a while, gregariously opinionated friend. I feel, however, that Kevin's solution to his customer service problem was markedly more ingenious than most could create. He's also not the first nor the last to have had a similar contretemps with any of the remaining phone carriers. No, he's surely not the first, nor the last. There are three major wireless carriers in the US, and each one has options to support your business needs. Ukrainian developers share stories from the war zone Linux distros for beginners: You can do this! Got questions about crypto? Ask the Coachįor Mom: The best flower delivery services
Send an email as well, as it may also ask for password and it will need same app gnerated password.How ransomware attacks threaten our food supply Make sure it is completely cleared and then copy in the app generated password.Īt the password prompt - enter the app generated password, select checkbox for Password Manager to remember it. Right click on line and select edit password. There will be two lines for the mail account - incoming and smtp outgoing, both lines need the password updating. Menu app icon > Preferences > Privacy & Security Use this app password and your email address to sign in to your email app. Be sure to enter the password into your app without any spaces. Follow the instructions below the password.
Enter your app's name in the text field.ĥ. Click Generate app password or Generate and manage app passwords.ģ. Sign in to your AOL Account Security page.Ģ.
You need to set up 2 step verification and generate an app specific password.ġ. You mention changing password, but yahoo/aol servers have been making changes when it comes to people using third party programs and passwords. Back in mid-November I did re-set all three e-mail accounts for the changes in Verizon/AOL e-mail but the e-mail on this account worked until a couple of days ago. Do not think it is a problem with McAfee since the other accounts work. Is there anything else I should do? I searched the Thunderbird help pages and do not see anything else.